1. Applicability These general terms and conditions apply to all agreements and transactions between Privatus and its customers, both in the physical store and online.

2. Orders 2.1 Orders are final after confirmation by Privatus. 2.2 Privatus reserves the right to refuse or cancel orders, for example in case of insufficient stock.

3. Prices and Payment 3.1 All prices are stated in euros, including VAT and including shipping costs within the Netherlands. 3.2 Payment must be made via the payment methods offered during the ordering process. 3.3 Privatus reserves the right to change prices at any time. Price changes do not affect orders already placed.

4. Delivery 4.1 Delivery will take place at the address specified by the customer. 4.2 The delivery period is indicative. Delays do not entitle the customer to compensation or cancellation of the order.

5. Returns and Exchanges 5.1 Customers have the right to return products within 14 days of receipt. 5.2 Returned products must be unused, undamaged and with original labels. 5.3 The costs for return shipping are for the customer, unless otherwise agreed.

6. Warranty 6.1 The statutory warranty applies to all Privatus products. 6.2 Complaints must be reported in writing as soon as possible, but no later than 7 days after receipt of the products.

7. Privacy 7.1 Personal data will be treated confidentially and will only be used to process orders and provide information about private activities.

8. Liability 8.1 Privatus is not liable for damage caused by the use of the delivered products. 8.2 The total liability of Privatus is limited to the amount that the customer has paid for the product in question.

9. Applicable law All agreements between Frankie's and the customer are subject to Dutch law.

Questions about these conditions can be sent to info@privatusbags.nl

Private Notelstraat 7a Esbeek info@privatusbags.nl